Zendesk · Customer support
AI that resolves the routine and gives agents their time back.
Connect AI to Zendesk to triage and route tickets, draft accurate replies with order and account details pulled in, and resolve common questions on their own.
The problem we hear most
Agents spend much of the day on repeat questions and on looking things up in other systems before they can reply.
Covers
- Support
- Guide
- Messaging
Where AI takes work off your team's plate
Triage and routing
Categorizes, prioritizes and routes new tickets, and flags urgency and frustrated customers.
Removes: Manual sorting of every new ticket
Reply drafts grounded in your data
Drafts replies from your help center, past tickets and live order or account data.
Removes: Writing the same answers from scratch
Lookups without switching tabs
Pulls order status, billing and account details from your other systems into the ticket.
Removes: Switching between four systems per ticket
Self-service answers
Resolves common questions on web and email, and hands off cleanly when a person is needed.
Removes: Queues full of simple questions
Weekly themes
Complaint trends with real examples, sent to product and operations every week.
Removes: Guessing what customers are unhappy about
Something more specific in mind?
Most projects start with one painful workflow. Describe yours in the scope and get a tailored brief.
Start a free scope
Ask in plain language
Questions your team could ask about Zendesk.
From Slack, Teams, a web app or a voice line. Answers come from your live data, and anything that changes a record waits for approval.
- “Summarize complaints from the last seven days.”
- “Which tickets mention refunds over $500?”
- “What's the order status for ticket #4821?”
- “Draft a reply using our returns policy.”
How it connects to Zendesk
- Zendesk APIs with OAuth, plus triggers and webhooks for new and updated tickets.
- Agent roles and permissions still apply.
- Refunds, replacements and account changes are proposed for approval before they run.
Already using Zendesk's AI agents?
Zendesk's AI works best on what's in Zendesk. A connected assistant brings in orders, billing and account data from your other systems, so answers are complete and actions can be taken with approval.
Often connected with Zendesk
Ready to put AI to work in Zendesk?
Scope it free in about three minutes and get a brief with the developer type, likely stack and a realistic first milestone.